xgs security systems essex
 

FAQS

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Most of our business customers start looking at security companies after a request from their insurance company to get a security or fire system fitted with a red care and a service contract with an NSI company, which is exactly when we come on the scene.

In most cases we need to attend to site to assess the situation read the insurance companies specification and adapt that to the customers site and requirements, this is all free of charge. These are some of the more common questions we get asked with answers.

 

Q) Why should I have a security system installed?
A) It really is the case of peace of mind and you’re own and your employees security.  It is a well know fact that having a security alarm or alarm-suppliersCCTV installed is a deterrent for any potential unwanted visitors to your home or your work premises.  Some Insurance companies also require an alarm to be installed in order for your policy to be validated; in some instances it also reduces your premiums.


Q) Will there be much disruption while the work is being carried out? 
A) All of our engineers are highly skilled and very experienced and will be totally respectful to your site and staff, of course when any work is there will be some disruption but we work with you to minimise any impact on your business.


Q) How trustworthy is your engineers? Can I go out whilst you do the work?
A) All of our engineers are CRB checked and of course customer’s confidentiality is standard policy to us.  We pride ourselves on our reputation so as long as you are happy to leave us alone on site with a contact number for emergencies then we are happy to just do the work and call you when it’s done!


Q) Are security systems expensive to install?
A) In real terms the prices are roughly the same as they have been for ages, we can be flexible on payments to suit a customer’s requirements and budgets i.e. in instalments, we can also offer leasing, finance etc.  It’s hard to put a price on security!  


Q) How quick is the process?
A) it seems to be the norm in the industry that for some reason the security/fire system is thought of last when a business is opening, quite often a customer will ask for a quote on Wednesday then say stock is coming on the Friday, being a small company we can be more flexible and always do our best to fit into the customers schedule/dates.


Q) Are your installation/systems to standard? Is your company approved?
A) Yes, they will be installed and maintained to all the relevant BS and EN standards, we are audited twice a year by the NSI.  The audit is not only just a paperwork exercise but they will also go out to sites where we have worked on systems to check our workmanship and to confirm that the system conforms to all the necessary standards.


Q) Will my insurance premiums go down if I have a system installed?
A) This really does vary with each insurance company and your geographical area, however most will give you a discount if you have a valid service contract with an NSI approved company such as XGS Systems.
Most of our customers contact us after a request from their insurance company to have a security or fire system fitted.  They will require you to hold a current service contract with an NSI registered company. We can assess your site and adapt to your insurance companies requirements, that way everyone is happy!


Q) I have a system installed by another company which are no longer around, can you take over the repairs/servicing?
A) Absolutely yes!  Most systems are perfectly serviceable nowadays, there are only a few exceptions and they are usually the ones installed by the bigger companies which have closed software, we can advise you once we have inspected what system you currently have installed.


Q) I am unhappy with the prices and service I am getting from my current supplier, are you able to take it over?
A) Yes, it is a bit like switching you telephone or electricity suppliers, we can talk you through it with ease; it’s easier than you think and will save you money in the long term.  We are confident that we are competitive within the market with our level of service and price.


Q) Can you quote over the telephone?
A) We would rather visit the site and do a full site survey, this survey is free of charge as every site and customer has different requirements that a customer does not often realise themselves.  We can give approximate prices over the telephone but it is important to note that it will be an estimate.


Q) Will it be a salesman that calls?
A) No we do not use salespeople, no one is paid commission on what they sell, and the person that attends site to quote will more than likely be the person that installs your system.


Q) What if I get a problem out of normal working hours?
A) We always have a duty person on call for out of hours problems, most problems nowadays are resolved over the telephone; your system can even be reset remotely in conjunction with yourself and the monitoring centre.


Q) My building is listed, but I still need a system can it be done?
A) There are various options that can be done including wire free systems, we can work with you and the local planning department to come up with a system that suits everyone involved.


Q) I am interested in having a security system installed, what is the next step?
A) Give us a call or email and we will discuss your requirements with you further and will provide a no obligation, free proposal which will details all of our recommendations following a site visit.


If you need help or have a specific question that has not been answered for you here, then please do not hesitate in calling us on 01787 478405 or email us using the contacts page. We are here to help!



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